When you need help fast, it can be hard to slow down and find a trustworthy and reliable company. While you do need to act quickly, we recommend that you take a few moments to ensure the company you hire for basement water extraction in Dunwoody will be a great fit. In this guide, we share some helpful hints and tips to guide you in making an informed decision. 

Prompt Response and Service

Water in the basement is not something where you can sit and wait days for someone to show up. You need a response pretty much right away. The longer the water is there, the more damage you will be facing in the end. You should be calling someone within a couple of hours of discovering water in the basement. And if you choose a great company, they should be responding quickly. 

Most basement water removal companies promise 24/7 quick responses. You probably know already that a company can make all sorts of promises, but following through is a whole different story. Don’t settle for a company that makes you wait hours or days to get help. You need help quickly, and only a company that promptly responds and shows up is going to be the right choice here. 

Experience with Basement Water Extraction

Any company you invite into your home needs to be trustworthy, but they also need to know what they are doing. Basements are not necessarily the same as a bedroom or bathroom might be when it comes to water removal. Most water removal companies are prepared to handle any room of your structure, but it’s still a good idea to check for experience. 

It’s ok to check out their website for photos or statements about the work they offer. You can ask how long they have been offering basement water extraction and working with situations like yours. Knowing they are experienced should be reassuring to bringing them into your home and work. It means they know what they are doing, they are prepared to handle the task, and they will help you through this challenge. 

Business Licensing and Insurance

A company working in this capacity should be licensed and certified to do work in your area. Most businesses put certifications and licensing on their website, but you can also ask about them. If they are licensed and certified for water removal and similar functions, they should be willing to share that information with you. If they get defensive or refuse to answer, this could be a red flag. 

In addition to licensing or certification, every business should also be insured. In this case, we primarily mean liability insurance that would protect you and the business should something go wrong while they are working in your home. While this is rare, you simply don’t want to put yourself at risk of them not being covered should an incident occur. 

Check Reviews and Testimonials

We highly recommend that you get a feel for the reputation of a business before you hire them. If you do a quick Google search and you instantly see tons of negative feedback or reviews, you should avoid the company in question. While every company may have a few negative reviews, what you want to see is far more positive reviews than negative. You might even look to see how dated the negative reviews are or whether there are recent issues with their work. 

Don’t be afraid to ask around and get insights from others who have used these companies. In fact, sometimes those referrals turn into the best possible scenarios. Hearing from others is a good way to get real-life information about the service the company provides and whether they do good work or not. This is a great step in building that trustworthy credibility. 

Process and Timelines

While you may not be able to get a full account of their process or a timeline until they have seen your water damage, you should be able to get a basic idea of their processes. With most companies, they need to inspect your damages and then work with you to create a feasible plan from there. 

The main thing you want to look for in the process is that you won’t be waiting several days for them to initiate cleanup. In all reality, they should be starting the extraction and drying process almost immediately after they show up to get to work. That being said, you need a company that will clearly communicate with you and provide you with realistic expectations of the process. 

Call ONEighty Solutions for Basement Water Extraction in Dunwoody

ONEighty Solutions has been providing water extraction services for many years. Our teams are highly trained and skilled to come in and help you work through the damages to mitigate your losses and get the mess cleaned up. When you need basement water extraction, give us a call! We will be there in a hurry to help you through it.