4 Qualities to Look for in a Water Restoration Company

Choosing a water restoration company should be easy, right? But it isn’t always as simple as it sounds. There are so many details to consider. Knowing how to find a reliable company can be challenging. You have tons of options out there, so you should learn how to differentiate between them to choose the best for your needs. 

In this guide, we share some qualities that you should look for when hiring a company. These four things could make a big difference in finding a great fit for your water damage needs. 

1. Experience

One of the most valuable things any water restoration company can bring to the table is experience. Hiring an inexperienced company may result in work that isn’t done correctly or doesn’t meet your expectations. The entire process of fixing a space after water damage includes water extraction, drying, cleanup, and restoration. 

Consider asking the company about their experience and take the time to ask them for photos of their work, too. This is a great way to get a feel for their work and understand if they’ve ever handled a situation like yours. 

You want an experienced company for this type of work. There are a lot of variables that only the experts can handle. 

2. Responsive

There is nothing worse than needing help quickly and then waiting hours or even days to get a call back. Companies promise they will be responsive or be there quickly when you need them. But when it comes down to it, will they really show up in a hurry? 

We get it. The company has other customers on its list. But even when they have other customers, promising a quick response means following through with that promise. This includes returning the phone call or coming to assess the situation and get things started. 

Finding a company that will respond quickly in some way is certainly something you want to look for as you choose someone to help you through a water damage situation. 

3. Legitimate Business Setup

All too often, we turn to DIY friends or handyman services to try to save a little bit of money. And don’t get us wrong: there are times when these types of services can be incredibly helpful. But when you’re dealing with water damage, it’s better to use a water damage company. 

There are multiple reasons for this. The first, as we mentioned, is looking for someone that has experience working with your situation. The second is ensuring they are properly trained and certified to work with water damage and possibly mold in some cases. 

Also, you have to think of protecting yourself and your home. Are they properly licensed and insured as a business for this type of work? What if something goes wrong while they are working, but there is no insurance coverage? That might make you liable for extra costs. Make sure they are a legitimate business with licensing and insurance in place. 

4. Great Customer Service

Treating you right is critical. After all, you’re going to be paying this company and working closely with them. If they can’t communicate with you and treat you with respect, they aren’t worth your money.

The business handling your needs should be kind, courteous, and polite. They should demonstrate excellent communication skills and follow through on their promises. Generally, great customer service also means guaranteeing their work.

What do you think of in terms of excellent customer service? Find a company that will provide that for you. You deserve it. 

When You Might Need a Water Restoration Company

Not every water damage restoration scenario looks the same. You might have fresh damage that you’re cleaning up, or it may be old damage that still needs to be handled. These are all legitimate concerns and should be handled professionally. 

Below is a list of common scenarios that might require water restoration:

• Storm damages or flooding from storms
• Water in the basement or crawl space
• Sink, toilet, or tub overflows and leaks
• Air conditioning leaks
• Broken or leaky pipes
• Leaky roofs, windows, or doors
• Appliance overflows and malfunctions
• Sump pump failure
• Frozen pipes bursting
• Sewage backup scenarios

ONEighty Solutions Can Handle Your Water Damage Restoration Needs

ONEighty Solutions is here to care for your needs. When you’re facing a water damage situation, we can help! Our teams are friendly, compassionate, and fully licensed and certified to help you clean up the mess and restore your space. 

Contact us today for your evaluation and service.